General conditions of contract of sale of individual tourist services

Legislative sources
Those contracts having as object only transportation service, lodging or any other separate tourist service, not being included in the negotiated points of the organization of tourist travel packages, are regulated by the following dispositions:

- Tuscan Regional Law 16/1994
- Law 1084/7of 27/12/77 (CCV) art. 1. n. 3 and n. 6: art. From 17 to 23; art. From 24 to 31; for that which concerns the expectations differing from those relative to the organization contract.

1) Reservations
Acceptance of reservations is subordinate to availability and can be finalized only at the time of written confirmation from Klassik Image Tour.

2) Payment
At the time of reservation, and in any case not more than 15 days from the same, the Enrolment Fee and an account equal to 25% of the reserved services must be paid. The balance must be received at least 30 days prior to the sojourn. Non-payment of the above sums to Klassik Image Tour by the pre-established dates constitutes avoidance clause expressed in the contract, such as to determine cancellation of the reservation with exception of the compensation for further damages suffered by Klassik Image Tour.

3) Travel Documents
Delivery of travel documents is dependent upon receipt of balance of payment by the Organizing office within the terms provided for by article 2, "Payments".

4) Cession - Withdrawal
Cession / variation of the reservation
The traveller for whom it is impossible to make use of the trip that was reserved can cede his/her reservation, after having informed Klassik Image Tour at least 15 days in advance of the date established to begin the trip, to a person who satisfies all the required conditions for the trip and who pays the cost of the variation of reservation. However, Klassik Image Tour accepts no responsibility for the possible non-acceptance by third party service providers of the person named. The ceding traveller and the recipient are fully responsible for payment of the balance of the price, as well as supplementary costs resulting from said cession, as established in the following paragraph.

Withdrawal
In case of withdrawal from the contract, the traveller is in every case required to pay the enrolment fee. Furthermore, when cancellation occurs outside of the situations included in the following article, the traveller is required to pay as compensation for withdrawal as in art. 1373,III comma, c. c. the sum specified her below:

1) Withdrawal from 59 to 30 business days prior to the start of the trip: 10% of the total cost;
2) Withdrawal from 29 to 15 business days prior to the start of the trip: 30% of the total cost;
3) Withdrawal from 19 to 10 business days prior to the start of the trip: 50% of the total cost;

No reimbursement will be made to those who decide to withdraw from the contract in the last 9 days prior to departure or to those who interrupt the sojourn once it has started.

Withdrawal without penalty
A client who receives a communication of modification of an essential element of the reservation i..e: an increase of more that 10% in the price of the service reserved, postponement of the date of the start of the sojourn of more than 48 hours, downgrade in hotel category, will have the faculty to withdraw from the contract without having to pay anything or to accept the modification and possible variations in price. The client will have to give communication of his/her decision to the Organizer or to the Retail Agent within 2 business days of when he/she became aware of the modification, which otherwise will be considered accepted.

5) Modifications
The Organizer, who when after departure cannot provide an essential part of the services contemplated in the contract, will have to make available alternatives without price supplements for the consumer, and, when the services supplied are of a value inferior to that provided for, compensation in equal measure to such difference.

6) Responsibility of the Organizer
The Organizer must answer to damages caused to the consumer for reasons of total or partial non-fulfilment of provisions due by contract, whether these are performed by him personally or by third party service providers, unless he can prove that the event derived from a deed on the part of the consumer (also including initiatives autonomously assumed by the consumer in the course of execution of tourist services) or by deed extraneous to delivery of the services provided for in the contract, by unavoidable circumstances, by force majeure, or by circumstances that the Organizer could not, in all professional diligence, reasonably foresee or resolve.
KLASSIK IMAGE TOUR IS LIABLE
only for what is expressly indicated in its catalogue. Thus, it cannot compensate for any sudden and unforeseeable breakdowns, interruptions in water and electrical service, changes resulting from changes in management or for inexorable necessity of the proprietors of the various Complexes, as also for any problems related to occurrences in the areas that surround or border on the structure reserved. We remind you, however, that your request must be addressed to the Reception Office or Management of the complex. If you fail to receive satisfaction, you should ask for Klassik Image Tour to intervene immediately. Keep in mind, that in the absence of your timely notification, that allows us to improve a less than satisfying holiday, any late complaints cannot be taken into consideration. Any request for reimbursement must be made in writing and be received within 10 business days of the date of re-entry.

7) Limits of compensation
Compensation, on the part of the Organizer, cannot in any case exceed the compensations provided for by international agreements on providing those services whose non-fulfilment has caused responsibility, both as contractual and as not specified in the contract; and specifically, the Paris Convention of 1962 on hotel-keeper responsibility, in the text of art.1783 and following c. c: The
Brussels Convention of 1970 (CCV) on Organizer responsibility. In any case the limit of compensation for damages other than to the person, cannot exceed the sum of "5000 Germinal gold Francs for any other damage" provided for in art. 13 n.2 CCV. If the original text of the aforementioned agreements should undergo amendment, or new international agreements should go into effect, the compensation limits provided for by the uniform law sources in effect at the time the damaging event occurs will be applied.

8) Obligation to give Assistance
The Organizer is held to give those measures of assistance imposed by a criterion of professional due diligence exclusively with respect to obligations charged to the Organizer by provision of the law or of contract. The Organizer is not responsible to the consumer for non-fulfilment on the part of the vendor of the obligations in his charge.

9) Disputes
The consumer, under penalty of forfeiture or right, must report in writing, by registered mail with return receipt, in the form of complaint, to the Organizer the dissimilarities in the services received, as well as the non-fulfilment in the organization or achievement, at the actual time of their occurrence or, if not immediately apparent, within 10 days of the established date of re-entry of the place of departure. When the complaints are presented in the place of execution of the tourist reservation, the Organizer must provide the consumer with the assistance required by the preceding art. 9 in order to find a quick and equitable solution. Likewise, even in the case of complaint presented at the end of the service, the Organizer must intervene, guarantying in every case a solicitous response to the consumers request.

10) Guaranty Fund
The presidency of the Council of Ministers has instituted a National Guaranty Fund to which the consumer may turn, in conformity to art. 21 Legislative Decree 111/95, in the case of insolvency or bankruptcy of the vendor or the Organizer. The methods of intervention of the Fund are established by decree of the President of the Council of Ministers in accordance with art. 21 n.5 Legislative Decree 111/95.

11) Competent Court /Arbitration Clause
For all controversy dependant upon the present contract the Court where the Tour Operator has its registered office will have exclusive jurisdiction.

12) Insurance Guaranty
Klassik Image Tour is covered by insurance policy no. 4056161/N with the company Navale Assicurazioni S.p.a. for civil responsibility as in art. 15 of Legislative Decree 111 of 17/3/95. If not expressly included in the price, it is possible and advisable to stipulate at the time of reservation at the offices of the Organizer or of the Vendor special Insurance Policies against costs deriving from Cancellation of the package, injury and repatriation of baggage. Details concerning insurance premiums together with an abstract of the general policy conditions are found on pg 143 of the catalogue.

Technical Organization:
Klassik Image Tour srl
I-57023 Cecina (LI)
Tel: +39 / 0586 /629000
Fax: +39 /0586 / 629020

Terms of Programme Validity
January - December 2007